For Hawaiian Airlines and its employees, being America's #1 on-time carrier in the hyper-competitive commercial aviation industry for 30 straight months is a remarkable testament to its consistently high service reliability.
The U.S. Department of Transportation (DOT) today issued its Air Travel Consumer Report for April, showing that for the 30th consecutive month Hawaiian led all commercial carriers in punctuality with a 94.3 percent of its flights arriving on time.
Mark Dunkerley, Hawaiian's president and CEO, noted, “It's one thing to talk about being the best. It's another thing to just do it. After 30 straight months on top, it's clear that no airline – both here and nationwide – is better at serving its customers.”
Hawaiian has been America's #1 airline for on-time performance since November 2003, when Hawaii's biggest and longest-serving carrier began voluntarily reporting its service statistics to the DOT. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.).
For April, Hawaiian scored high in the other service categories important to travelers, finishing second nationally for both fewest flight cancellations and best baggage handling. Out of 4,016 total flights, Hawaiian had only five cancellations, or 0.1 percent. Hawaiian also recorded only 3.11 mishandled baggage reports for every 1,000 passengers flown.
And although only one complaint was submitted to DOT from the 487,000 passengers Hawaiian served in April, the airline ranked fourth nationally in consumer complaints.
The DOT report covers 20 airlines, including nine carriers providing service for Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr06.htm.
About Hawaiian Airlines
Hawaiian was the nation's number one carrier for on-time service, fewest flight cancellations and best baggage service reliability in 2005, according to reports by the U.S. Department of Transportation. Consumer travel surveys conducted by Condé Nast Traveler, Travel + Leisure, and Zagat all rank Hawaiian as the top domestic airline serving Hawaii.
Now in its 77th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands. Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Additional information is available at HawaiianAirlines.com.