May Survey Ranks Hawaiian #1 for On Time Service and #1 for Baggage Handling
HONOLULU –- Hawaiian Airlines has been ranked the nation's number one on-time airline for the 19th consecutive month in the Department of Transportation (DOT) Air Travel Consumer Report for May 2005, issued today.
Hawaiian had a remarkable 95.9 percent of its flights arriving on time in May, placing it 12.2 percentage points ahead of the industry average of 83.7 percent. DOT classifies “on-time” as a flight that arrives within 15-minutes of schedule.
“It's a tribute to the teamwork at Hawaiian that we have been able to stay at the top of the industry month after month,” said Mark Dunkerley, Hawaiian's president and CEO. “However, to achieve the very best service for our customers, we hold ourselves to an even higher standard, which is flight departures to the minute. In May, 85.9 percent of all our flights departed on schedule to the minute.”
Hawaiian was also ranked #1 in baggage handling with only 2.78 mishandled baggage reports for every 1,000 passengers in May. It had the second fewest flight cancellations of the 19 airlines rated in the survey and ranked third in fewest oversales for the most recent quarter.
The report ranked Hawaiian 12th in customer complaints with only four complaints received in May. Hawaiian carried more than 475,000 passengers in May.
The DOT report covers 19 airlines, including seven carriers providing service to Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr05.htm
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Readers of two prominent national travel magazines, Condé Nast Traveler and Travel + Leisure, have both rated Hawaiian as the top domestic airline serving Hawaii in their most recent rankings, and the fifth best domestic airline overall.
Celebrating its 76th year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to Australia, American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Additional information is available online at HawaiianAirlines.com.