HONOLULU – March 27, 2013 - Hawaiian Airlines has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby, allowing customers to print their boarding passes and weigh and check their luggage seamlessly.
Hawaiian is the first U.S. domestic carrier to move its main hub to a completely self-tagging environment. The company estimates that the new system will reduce its check-in process to less than five minutes.
The self-tagging system launched on March 12 in Honolulu and will be implemented at Hawaiian Airlines check-in lobbies throughout the islands later this year.
“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” explained Louis Saint-Cyr, Hawaiian’s vice president for customer service. “The kiosks reduced our customers’ check-in time to 8 minutes. The ability to self-tag bags reduces the check-in time even further -- by nearly half.”
Prior to the renovation of its kiosks, Hawaiian Airlines passengers using the self-service kiosks were required to wait for a customer service agent to tag their luggage and complete the check-in process.
Allowing customers to tag their own luggage frees Hawaiian’s customer service agents to provide additional attention to passengers with oversized luggage or other special check-in needs, Saint-Cyr added. Customer service agents will also be available to assist customers with the self-tagging process, and customer-service counters will be available in the lobby for additional customer assistance.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past nine years (2004-2012) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 84th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, the Philippines, Australia, New Zealand, American Samoa, and Tahiti. New nonstop service will begin between Honolulu and Taipei, Taiwan on July 9, 2013. Hawaiian also provides approximately 160 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).