HONOLULU – November 1, 2013 – Hawaiian Airlines has announced the appointment of Bret Ranoa to the position of senior director - customer service initiatives.
In this role, he is responsible for developing strategies and initiatives that will advance Hawaiian Airlines’ excellence in customer service, and leading the customer service team in exploring new self-service opportunities that will enhance the airport check-in experience for customers. A current customer service initiative that Ranoa manages is Hawaiian Airlines’ new luggage self-tagging service that was launched earlier this year.
“Bret’s background and experience will help us elevate the quality of our customer service department, and improve the experience for our customers as we continue to expand our business,” said Louis Saint-Cyr, Hawaiian Airlines vice president - customer service.
Ranoa has 20 years of sales and contract negotiation experience having worked at different telecommunication products and services companies in Hawai‘i and on the U.S. Mainland holding various sales, finance, business development and management positions. He first joined Hawaiian Airlines in 2008 as category manager - strategic procurement before leaving to join Avaya’s sales and marketing team in 2010. Ranoa rejoined Hawaiian Airlines this year as senior director - customer service initiatives.
He holds a Bachelor’s degree in business administration - management from San Jose State University.
About Hawaiian Airlines
Hawaiian Airlines has led all U.S. carriers in on-time performance for each of the past nine years (2004-2012) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 84th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, Taiwan, Australia, New Zealand, American Samoa, and Tahiti. New non-stop service will begin between Honolulu and Beijing, China in April 2014, subject to government approval. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).