HONOLULU – May 26, 2010 - Hawaiian Airlines today announced the appointment of James E. Davis to the position of vice president of customer services, effective June 15.
In his new position, Davis is responsible for the complete management of Hawaiian’s day-to-day activities for its airport customer service operations systemwide. He works in the company’s operations department and reports to Charles Nardello, Hawaiian’s senior vice president of operations.
“Hawaiian Airlines has evolved into one of the world’s best operating airlines and in Jim Davis we have found an energetic leader who has established a proven record in developing strategies and delivering results to build on our industry leadership as we continue growing the company,” said Nardello.
Before joining Hawaiian, Davis served in a variety of management positions involving operations, customer service, and maintenance over a 29-year period for Delta Air Lines and Northwest Airlines prior to their merger. Most recently, he served as general manager of airport customer service for Delta’s second-largest hub in Minneapolis, where he was responsible for hub operations and ground support equipment.
Prior to that position, Davis served as Northwest’s director of employee engagement and was responsible for developing strategies encompassing all operating divisions. Before that, he served as Northwest’s director of customer service and operations and was responsible for 24 western U.S. locations.
Davis earned his Bachelor of Science in finance from Northeastern Illinois University, followed by a Master in Business Administration from the University of Chicago.
Davis is filling the position previously held by Blaine Miyasato, who was appointed by Hawaiian to serve as vice president of product development.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2009 in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008 and 2009) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.