HONOLULU – Hawaiian Airlines today announced the appointment of Jeff Helfrick as vice president – customer service. He is responsible for airport operations, including passenger, ramp, and the contract services business, across our global network. His role also includes defining performance standards related to on-time arrivals and departures, baggage reliability and customer satisfaction.
“Jeff’s impressive background in leading major airline, airport and customer operations will not only complement Hawaiian’s signature service, but also strengthen our position as the nation’s leader in on-time performance,” said Jon Snook, executive vice president and chief operating officer at Hawaiian Airlines.
Helfrick brings to Hawaiian over 20 years of experience in airport and airline operations. Most recently, he served as vice president – airport operations at Qantas Airways, where he managed daily operations across the United States, Canada and Chile. Helfrick also spent most of his 20 years at United Airlines in airport operations where he oversaw various domestic and international airports. He joined United as a sales representative and rose to managing director – airport operations.
Helfrick holds a bachelor’s degree in business administration from Loyola University Maryland.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 12 years (2004-2015) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 87th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. Mainland. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands, with a total of more than 200 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and become a fan on its Facebook page.