HONOLULU – Aug. 15 - Hawaiian Airlines announcedtoday that Susan Manfredi has been appointed managing director of inflight services, a new position.
With more than 20 years of experience in the airline industry, Manfredi brings considerable experience and knowledge to Hawaiian’s leadership team. She will be responsible for creating a supportive environment for Hawaiian’s 1,250 flight attendants while continuing to advance the company’s culture of excellence in customer service, inflight product, and safety.
“Our flight attendants are the best in the industry and as Hawaiian grows its operations, Susan gives us the management skills to help assure that we will continue to deliver on the service quality experience that our customers enjoy so much,” said Louis Saint-Cyr, Hawaiian’s vice president of inflight services. “We are proud to have someone with her background join our team.”
Prior to joining Hawaiian, Manfredi served as a seniordirector of inflight service at Spirit Airlines where she was responsible for the training, administration, development and implementation of policies and procedures for 525 flight attendants in the U.S. and Puerto Rico. Before that, Manfredi spent five years at AirTran Airways as vice president of inflight service, leading a team of six management personnel and 2,200 flight attendants.
Manfredi began her airline career as a flight attendant at Hughes Airwest. She then worked for Republic Airlines and American Airlines as a flight attendant. She later joined Northwest Airlines where she served as a manager of customer service, assistant manager of inflight service and flight attendant manager. She earned a B.S. degree in Mathematics from Georgia State University and an M.S. degree in Administration from Central Michigan University. She is a native of Reno, Nevada.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past seven years (2004-2010) as reported by the U.S. Department of Transportation. In addition, consumer surveys byCondé Nast Traveler, Travel +Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii. Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the prestigious Airline Quality Rating
(AQR) study for 2008 and 2009.
Now in its 82nd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.