HONOLULU – Hawaiian Airlines guests traveling between Hawai‘i and the U.S. mainland, its international destinations or within the Hawaiian Islands can now reschedule their flights without change fees. The carrier, which has already been waiving change fees for guests who need to postpone their trip due to the COVID-19 pandemic, is extending the benefit to travelers across its entire network.
“We know our guests’ plans change for a variety of reasons, and we want them to book a flight with confidence and the flexibility to travel when they are ready to take that special Hawai‘i vacation, visit friends and relatives or do business on our neighbor islands,” said Hawaiian Airlines President and CEO Peter Ingram.
Effective today, Hawaiian eliminated change fees for guests who purchase tickets or redeem HawaiianMiles for Main Cabin, Extra Comfort or First/Premium Cabin Class seats. Main Cabin Basic guests, who enjoy the lowest fares between the U.S. mainland and Hawai‘i, can modify their flight date without a change fee for tickets purchased through the end of the year under the airline’s existing COVID-19 waivers.
In addition to providing guests travel flexibility by removing change fees, Hawaiian has implemented a comprehensive health and safety program covering all aspects of their journey.
Starting at check-in, guests must complete a health acknowledgment form indicating they are free of COVID-19 symptoms and will wear an adequate face mask or covering at the airport and during the flight. Guests 2 years of age and older who are unable to wear a face mask or covering due to a medical condition or disability must undergo a health screening to board.
Hawaiian’s “Keeping you Safe” enhanced cleaning includes frequent disinfecting of lobby areas, kiosks, and ticket counters, electrostatic aircraft cabin spraying, plexiglass barriers at staffed airport counters, and sanitizer wipe distribution to all guests. The carrier, which has been operating a reduced schedule since March due to the pandemic and resulting travel restrictions, will continue to cap cabin capacity at 70 percent through October to allow for onboard distancing.
All travelers arriving in Hawai‘i or flying between the islands must now also complete the state’s online Safe Travels Hawai‘i form.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.
Now in its 91st year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai‘i and the U.S. west coast to support essential travel and critical cargo services.
The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
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