Hawaiian Airlines Consolidating Check-in Operations in Honolulu

HONOLULU – Hawaiian Airlines is temporarily centralizing its entire check-in operations at Honolulu's Daniel K. Inouye International Airport (HNL) to Lobbies 2 and 3 in Terminal 1 beginning March 20.

Effective tomorrow, guests checking in for Hawaiian’s international flights will use Lobby 3, while guests on North America and Neighbor Island flights will check-in at Lobby 2.

The airline, which has been using Lobby 4 at Terminal 2 to check-in travelers to Japan, is temporarily vacating that space as it adjusts operations in response to declining travel demand caused by the COVID-19 pandemic.

“We appreciate our guests’ patience and understanding as we navigate this extremely dynamic situation,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. “Consolidating our check-in operations allows us to continue offering the best guest experience to our guests while we adjust our network in the near term.”

Road signage reflecting the changes will be in place Friday morning.   

To ensure the health and safety of employees and guests, hand sanitizers have been made more broadly available throughout Hawaiian’s airport lobbies and offices. Self-service check-in kiosks and check-in counters are frequently cleaned and disinfected, and Hawaiian has partnered with the Hawaii State Department of Transportation to ensure hand sanitizers are readily available to travelers throughout HNL and at its airports statewide. Please visit https://www.hawaiianairlines.com/coronavirus to learn more.

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