Quick, Easy System Cuts Check-In Time To As Little As 60 Seconds
HONOLULU, February 9, 2003 -- Having recently gone “ticketless,” Hawaiian Airlines is introducing state-of-the-art, self-service check-in terminals to enhance customer convenience and speed the check-in process for all electronically ticketed passengers.
The company has installed eight of the timesaving TouchPort devices, manufactured by Kinetics, Inc., at its Honolulu International Airport ticket lobby. Six terminals are also operating at Kahului International Airport on Maui.
By next month, two terminals each will be installed at Lihue Airport on Kauai and the Hilo International Airport and Kona International Airport on the Big Island of Hawaii.
John W. Adams, Hawaiian's chairman and CEO, said, “We're delighted to provide this service and certain that customers will quickly appreciate how these terminals can save time and make traveling easier. Self-service check-in is one of the first of several new e-ticketing benefits that Hawaiian Airlines customers will enjoy this year.”
In the coming months, Hawaiian plans to roll out Web site check-in from home or office and a frequent flyer debit card to “bank” and use flights the way a phone card banks minutes.
E-ticketed customers can quickly check in for both interisland and transpacific flights, with the use of a credit card or HawaiianMiles membership card for identity purposes and flight confirmation number. By following simple touch-screen directions, customers receive boarding passes and seat assignments from the terminals, along with luggage tags from an adjacent ticket counter staffed by a customer service agent assigned to accept checked in luggage.
From start to finish, the check-in process for passengers holding luggage typically takes less than two minutes. Passengers without luggage, such as Neighbor Island day commuters, can complete the process in half the time.
In addition, customers can check in up to six hours before departure, view the aircraft's seating map and change seats if necessary, and alter their departure schedule to leave on an earlier or later flight, if available.
“The future of air travel depends on a quick, hassle-free airport experience,” said Blaine Miyasato, Hawaiian's vice president of customer services. “This new technology is the first step in providing our customers such an experience.”
David Melnik, Kinetics' founder, president and CEO, stated, “Today's progressive airlines are using self-service technology to give their customers more control over their time and their air travel experiences. We applaud Hawaiian for its efforts to find new ways to make an increasingly complex process more simple and satisfying for their customers.”
Kinetics, Inc., is a leading provider of e-commerce and self-service technologies for the travel industry, and the dominant supplier of self-service technology to the U.S. airline industry. Kinetics' check-in software applications allow Hawaiian to easily connect to the Sabre global distribution system (GDS) multi-host partition, giving Sabre-hosted airlines access to the wide array of Kinetics industry-leading self-service technologies.
Hawaiian's self-service units, complementing Kinetics-developed, fault-tolerant Kservices software, successfully integrate passenger reservations data that reside in multiple GDSs, including Sabre, Worldspan, Amadeus, Galileo, and Shares, giving more airlines the option of using Kinetics solutions to enhance the customer experience at the airport.
“With the consistently increasing use by U.S. airlines of our self-service solutions, Kinetics kiosks and related e-commerce and enterprise solutions have become the standard-bearers in the airline and travel industries,” said Melnik. “More and more airlines are turning to Kinetics technology solutions to ease the complexities of the air travel experience.”
About Hawaiian Airlines
Founded in Honolulu 73 years ago, Hawaiian Airlines is Hawaii's longest-serving and largest airline. The nation's 12th largest airline, it is also the second-largest provider of passenger service between the West Coast and Hawaii. The airline has earned numerous international awards for service in recent years, including the 2001 Zagat Survey's award for Best Overall U.S. Airline in the Premier category, and the 2001 Diamond Award for In-Flight Service from Onboard Services magazine. Hawaiian was rated third highest in Travel & Leisure magazine's most recent ranking of the Top 10 U.S. Airlines.
Additional information on Hawaiian Airlines, including previously issued company news releases, is available on the airline's Web site at www.HawaiianAir.com.
About Kinetics, Inc.
Kinetics, Inc., based in Lake Mary, Florida, is a leading provider of e-commerce and self-service technologies for the travel industry, producing hardware and software solutions designed to give consumers greater control over their travel and entertainment experience, and help businesses capture more revenue, expand distribution channels and enhance customer service. Kinetics offers a turnkey solution for real-time product delivery and fulfillment, distribution, marketing and security.
Today, Kinetics technologies are powering the largest number of kiosks in the U.S. and more than 70 percent of all airline self-service check-in solutions are based on Kinetics technology. Kinetics technologies support all consumer channels, including kiosks, Web, PDAs, cell phones, and phones (natural speech recognition), for the entertainment, travel, corporate enterprise, government, financial and retail markets. For more information, go to www.kineticsusa.com.