Hawaiian Airlines is #1 in On-Time Performance and Fewest Consumer Complaints for June

HONOLULU – August 7, 2014 – Hawaiian Airlines earned the number one spot in on-time performance and fewest consumer complaints during the month of June, as reported today by the U.S. Department of Transportation (DOT).


Hawai‘i’s largest and longest-serving airline earned the top spot out of 16 of the nation’s largest carriers, with 95.3 percent of its flights arriving as scheduled in June. Hawaiian Airlines also ranked as the industry’s best airline in terms of consumer complaints, with the DOT receiving only two complaints – the fewest of any airline – out of the 877,636 passengers served in June, representing just 0.23 complaints for every 100,000 passengers.


In addition, Hawaiian Airlines ranked second in the avoidance of flight cancellations with a total of five cancellations, or 0.1 percent, out of 6,339 flights operated in the same month.


Hawaiian Airlines, the leading U.S. carrier in on-time performance for 10 consecutive years, provides daily non-stop service to Hawai‘i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft. It is the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights. The airline is also the leading provider of air service between the islands of Hawai‘i, operating more than 200 flights daily.


The DOT’s monthly Air Travel Consumer Report ranking the nation’s 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.



About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 10 years (2004-2013) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.


Now in its 85th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands, with a total of more than 200 daily flights system-wide.


Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page.