HONOLULU, Feb. 10, 2015 /PRNewswire/ -- Continuing a remarkable streak of on-time consistency that began in 2004, Hawaiian Airlines led the nation's carriers in punctuality for the 11th year in a row, as reported today by the U.S. Department of Transportation (DOT).
Hawai'i's largest and longest-serving airline averaged a 91.9 percent on-time performance rating for the full year 2014, earning the top ranking in 11 of the 12 months and exceeding the industry average for the year by 15.7 percentage points. For the month of December, Hawaiian Airlines ranked second, recording an 87.9 percent on-time performance rating.
"Our employees know the importance to our guests of arriving at their destination on time, so they work incredibly hard to have our flights arrive on schedule better than 90 percent of the time," said Mark Dunkerley, Hawaiian Airlines president and chief executive officer. "That we have been better at this than our competitors for 11 years in a row is a testament to the passion and commitment to the customer of Hawaiian Airlines' more than 5,000 employees."
Hawaiian Airlines also ranked second in fewest flights cancelled among all carriers for the month of December with 0.3 percent, representing 21 cancellations out of 6,426 flights.
During the fourth quarter of 2014, Hawaiian Airlines also ranked first nationally for having had the least number of passengers denied boarding, (also known as 'being bumped'). During this period, not one of the airline's almost 2.5 million passengers was involuntarily denied boarding.
Hawaiian Airlines provides daily nonstop service to Hawai'i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights. Hawaiian Airlines also operates approximately 160 daily flights between the Hawaiian Islands using Boeing 717-200 aircraft.
The DOT's monthly Air Travel Consumer Report ranking the nation's 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 11 years (2004-2014) as reported by the U.S. Department of Transportation. Consumer surveys by Conde Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai'i.
Now in its 86th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. Mainland. Hawaiian offers non-stop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 160 jet flights daily between the Hawaiian Islands, with a total of more than 200 daily flights system-wide.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).
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SOURCE Hawaiian Airlines
Alison Croyle (808) 835-3886, Alison.Croyle@HawaiianAir.com, Huy Vo (808) 838-5479, Huy.Vo@HawaiianAir.com