HONOLULU, April 2, 2004 -- Four months of reporting monthly on-time statistics, four months as the nation's #1 carrier – it doesn't get any better than that for Hawaiian Airlines.
The U.S. Department of Transportation (DOT) has issued its Air Travel Consumer Report for February showing that Hawaiian had the airline industry's best on-time service record with 89.6 percent of its flights arriving on schedule. It marked the fourth straight month that Hawaiian finished atop the competition, the same number of months that Hawaii's biggest and longest-serving carrier has been reporting monthly statistics to the DOT.
To view a PDF of DOT's On-Time Performance rankings, click here.
“Hawaiian's record speaks for itself. No one's better at getting you to your destination on time than Hawaiian Airlines,” said Mark Dunkerley, president and chief operating officer of Hawaiian Airlines.
Dunkerley added that a high level of coordination systemwide and commitment to customer service by all employees is needed to compile a record in which 9 of every 10 flights arrive on time. From processing customer tickets quickly to boarding passengers efficiently to utilizing newer, reliable aircraft, Hawaiian is committed to providing the best possible air service for Hawaii.
He noted that the company has introduced Web Check-In Hele On (Hurry Up) via its web site, HawaiianAir.com, and installed Self-Check-In Hele On machines at airports over the past year to enhance customer convenience and speed airport transits.
In addition, Hawaiian operates the nation's second-youngest fleet, using state-of-the-art, wide-body Boeing 767-300ER aircraft for its transpacific flights and Boeing 717-200 aircraft for flights between the islands of Hawaii.
Hawaiian averages approximately 30 transpacific flights and 100 interisland flights daily. Hawaiian's interisland service consists of back-to-back flights with short, 25-minute transition times on the ground between flights that highlights the operational efficiency required of employees for the airline to maintain its industry-leading on-time service record.
The DOT issued its February report comparing the on-time service of Hawaiian and 18 other major and regional airlines that file monthly statistics with the federal agency. On-time service, according to DOT standards, is any flight arriving within 15 minutes of its scheduled time. Rounding out the top five airlines following Hawaiian were JetBlue Airways, 88.2 percent; US Airways, 83.5 percent; Southwest Airlines, 82.2 percent; and United Airlines, 81.9 percent.
The DOT's Air Travel Consumer Report for February is available online at airconsumer.ost.dot.gov/reports/atcr04.htm.
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Business travelers recently surveyed byCondé Nast Traveler rated Hawaiian Airlines as having the best in-flight service and meals of any U.S. carrier. Hawaiian was recently ranked fourth best in the nation overall by Travel + Leisure.
Celebrating its 75th year of continuous service, Hawaiian Airlines is Hawaii's largest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the mainland U.S. Hawaiian offers nonstop service to Hawaii from more mainland U.S. gateways
than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee on May 16, 2003, Hawaiian Holdings has had no involvement in the management of Hawaiian Airlines and has had limited access to information concerning the airline.
Additional information on Hawaiian Airlines is available at www.HawaiianAir.com