HONOLULU – May 6, 2004 - Reflecting its commitment to providing top-quality customer service, Hawaiian Airlines announced today it has appointed Louis Saint-Cyr to the position of vice president of in-flight services.
Mark Dunkerley, president and chief operating officer of Hawaiian Airlines, commented, “We’re delighted to have Louis Saint-Cyr bring his expertise in the area of in-flight service to Hawaiian Airlines. His knowledge and experience will be vital to helping our crews maintain excellence in delivering our ‘Hawaii Starts Here’ brand of customer service.”
Dunkerley added, “Hawaiian has long been recognized by customers and the airline industry for its award-winning in-flight hospitality. Creating this executive-level position underscores Hawaiian’s commitment to delivering the best in-flight service anywhere.”
In his new role, Saint-Cyr will be responsible for managing Hawaiian’s flight attendants and overseeing the services and products provided by the cabin crews and catering department.
“I’m thrilled about joining Hawaiian Airlines and making my contribution to a team that has clearly established this airline as a national leader in customer service and also offers tremendous potential for future growth,” said Saint-Cyr.
Saint-Cyr comes well qualified. He joins Hawaiian after spending six years in senior-level positions managing various aspects of in-flight services for Air Canada. Most recently, he served as general manager of cabin crew planning and scheduling since November 2001, where he had operational responsibility for 7,000 cabin personnel and a budget of $380 million.
Prior to Air Canada, he worked at the Canadian Museum of Civilization Corporation, Canada’s largest museum, as head of labor relations and health and safety from 1997-1998.
Saint-Cyr, an Ottawa native, did his undergraduate studies at the University of Concordia (Montreal), where he received a Bachelor of Arts degree in political science in 1991. He then earned his Masters of Science in industrial relations at the University of Quebec in 1995.
He and his wife live in Honolulu with their two young sons.
About Hawaiian Airlines
Hawaiian Airlines, the nation’s number one on-time carrier, is recognized as one of the best airlines in America. Business travelers recently surveyed by Condé Nast Traveler rated Hawaiian Airlines as having the best in-flight service and meals of any U.S. carrier. Hawaiian was recently ranked fourth best in the nation overall by Travel + Leisure.
Celebrating its 75th year of continuous service, Hawaiian Airlines is Hawaii’s biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the mainland U.S. Hawaiian offers nonstop service to Hawaii from more mainland U.S. gateways than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee in May 2003, Hawaiian Holdings has had no involvement in the management of Hawaiian Airlines and has had limited access to information concerning the airline.
Additional information on Hawaiian Airlines is available at HawaiianAir.com.