HONOLULU – March 09, 2010 - Hawaiian Airlines was the nation’s highest-ranked carrier for January in three top categories valued by travelers – on-time performance, fewest cancellations, and fewest misplaced bags – as reported in the U.S. Department of Transportation’s (DOT) monthlyAir Travel Consumer Report.
Hawaiian finished January as the industry’s most punctual airline with 86.7 percent of its flights arriving on schedule.
Hawaii’s largest and longest-serving carrier complemented its on-time reliability during the month with the industry’s best score for fewest cancelled flights at 0.1 percent, or only four cancellations out of 5,734 total flights.
Hawaiian also earned the industry’s #1 ranking for quality of baggage handling in January, reporting an industry-low 1.96 mishandled baggage reports for every 1,000 passengers served.
Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii. In two of the past three years, Hawaiian has been the nation’s #1-ranked carrier in the annual Airline Quality Rating study, which conducts a comprehensive evaluation of the nation’s leading carriers and their service performance based on 15 elements important to consumers when assessing the quality of airline services.
The DOT report covers 18 airlines, including eight carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr10.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008 and 2009) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline serving Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.