Roundtrip Boarding Passes Available Via “Hele On” Self-Check-In Terminals

HONOLULU, May 21, 2003 --
Hawaiian Airlines has made interisland day commuting between Oahu, Maui, Kauai, and Hawaii's Big Island even faster and more convenient by introducing roundtrip check-in through its “Hele On” automated self-check-in terminals.

Using the state-of-the-art self-service check-in terminals, Hawaiian's e-ticketed interisland day commuters can check in for their originating departure from any of the four islands and also check in and receive boarding passes for their scheduled same-day return flight.

“Our newest e-ticketing enhancement has made interisland commuting easier and faster than ever. Customers save time, avoid waiting in lines, and have an opportunity to get more done during the day,” said Mark Dunkerley, Hawaiian's president and chief operating officer.

Commuters who determine they want to return earlier or later than originally scheduled can make changes through a customer service agent, subject to seat availability.

Customers completing their interisland roundtrip on different days or flying transpacific are required to check-in and obtain boarding passes on the day of their return flight.

Hawaiian has installed “Hele On” check-in terminals at Hawaii's five busiest airports: eight at Honolulu International Airport; six at Kahului International Airport on Maui; and two each at Lihue Airport on Kauai, and Hilo International Airport and Kona International Airport on Hawaii's Big Island. In addition to the speedy issuing of boarding passes for interisland and transpacific flights, “Hele On” terminals automatically generate luggage tags for passengers checking luggage at an adjacent ticket counter staffed by a customer service agent assigned to assist with “Hele On” luggage. The terminals also allow passengers on transpacific flights to select and change seat assignments.

Hawaiian has also increased convenience of the “Hele On” check-in process by adding an option for passengers to identify themselves by entering their reservation confirmation number for either interisland or transpacific flights. Previously, customers had to use a credit card or HawaiianMiles membership card to confirm identification.

Since announcing its intention to go “ticketless” at the start of 2003, Hawaiian has introduced several key e-ticketing initiatives designed to enhance customer convenience, increase revenues, and reduce costs.

Along with the Hele On check-in terminals, other online initiatives include a redesigned Web site at www.HawaiianAir.com, and personalized booking with special discounts for members of HawaiianMiles, Hawaiian's frequent flyer program. Additionally, Hawaiian is making plans to introduce online check-in from home or office in the coming months.

Founded in Honolulu 73 years ago, Hawaiian Airlines is Hawaii's longest-serving and largest airline. The nation's 12th largest carrier, it is the second-largest provider of passenger service between the West Coast and Hawaii and offers nonstop service to Hawaii from more mainland U.S. gateways (nine) than any other airline. Hawaiian Airlines also provides approximately 100 daily jet flights among six Hawaiian Islands as well as weekly service to American Samoa and Tahiti.

In addition, Hawaiian is participating in the federal government's Civil Reserve Air Fleet, transporting Armed Forces personnel between the U.S. and points in the Pacific and Middle East. The company takes pride in its innovative service programs that deliver on the promise, “Hawaii Starts Here.”

Additional information on Hawaiian Airlines, including previously issued company news releases, is available on the airline's Web site at www.HawaiianAir.com.