96% On-Time, Zero Cancellations, Best Baggage Handling Highlight January
HONOLULU, March 1 /PRNewswire/ -- Hawaiian Airlines started out 2006 the way it finished 2005 -- as the nation's #1 airline for service excellence. The U.S. Department of Transportation (DOT) today issued its monthly Air Travel Consumer Report for January showing that Hawaiian had the best on-time service, fewest flight cancellations, and top baggage handling of all carriers.
(Logo: http://www.newscom.com/cgi-bin/prnh/20040827/LAF044LOGO ) Rank On-Time Fewest Baggage Fewest Fewest Service Cancellations Handling Oversales(1) Complaints 1 HAWAIIAN HAWAIIAN HAWAIIAN JetBlue JetBlue 2 Southwest JetBlue AirTran Independence Southwest 3 Frontier Frontier Continental AirTran HAWAIIAN 4 US Airways Continental Alaska HAWAIIAN Comair 5 ExpressJet American Northwest Frontier ExpressJet
Hawaiian led the nation's airlines in punctuality with 95.9 percent of its flights arriving as scheduled in January, exceeding the industry average of 78.8 percent by 17.1 percentage points. January also marked the 27th consecutive month that Hawaii's biggest and longest-serving carrier has led the nation in on-time performance. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Hawaiian's industry-leading punctuality was complemented by a perfect score of zero flight cancellations out of 4,140 total flights, also placing it #1 in that category.
In addition, Hawaiian ranked as the nation's best airline for handling customers' luggage, with only 2.99 mishandled baggage reports for every 1,000 passengers.
Hawaiian also finished third overall in consumer complaints, with DOT receiving only two complaints from the more than 486,000 passengers served in January.
The DOT report covers 19 airlines, including eight carriers currently providing service to Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr06.htm.
About Hawaiian Airlines
Hawaiian was the nation's number one carrier for on-time service, fewest flight cancellations and best baggage service reliability in 2005, according to reports by the U.S. Department of Transportation. Consumer travel surveys conducted by Conde Nast Traveler, Travel + Leisure, and Zagat all rank Hawaiian as the top domestic airline serving Hawaii.
Now in its 77th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (Amex: HA; PCX). Additional information is available at HawaiianAirlines.com
Keoni Wagner of Hawaiian Airlines,