HONOLULU, June 18, 2003 -- Hawaiian Airlines and United Airlines announced today that they have teamed up to offer their mutual customers the convenience of interline electronic ticketing. The move is the latest initiative by Hawaiian to convert its operations to 100 percent e-ticketing.
With interline e-ticketing, customers of Hawaiian and United can now purchase single e-tickets for travel itineraries that include flights on both carriers. Previously, e-ticketed customers were required to convert to a paper ticket when transferring between the carriers.
Starting today, interline e-tickets can be issued by Hawaiian and United through their respective reservation centers and at airport locations and ticket offices.
The carriers expect that most domestic travel agencies will be able to e-ticket these itineraries by July 15.
Hawaiian is planning to implement interline electronic ticketing agreements with additional airlines in 2003.
Since announcing its intention to go “ticketless” at the start of 2003, Hawaiian has introduced several measures to increase customer convenience and cut costs through greater use of technology. The company has installed “Hele On” automated self-check-in terminals at Hawaii's five busiest airports serving Honolulu, Maui, Kauai, and the Big Island of Hawaii to speed airport transits. Hawaiian has also redesigned its Web site, www.HawaiianAir.com, to speed online transactions, provide greater flexibility when making reservations, and to offer personalized booking and special discounts for members of HawaiianMiles, Hawaiian's frequent flyer program.
Hawaiian Airlines expects to introduce online check-in from home or office later this summer.
Founded in Honolulu 73 years ago, Hawaiian Airlines is Hawaii's longest-serving and largest airline. The nation's 12th largest carrier, it is the second-largest provider of passenger service between the West Coast and Hawaii and offers nonstop service to Hawaii from more mainland U.S. gateways (nine) than any other airline. Hawaiian also provides approximately 100 daily jet flights among the six Hawaiian Islands, as well as weekly service to American Samoa and Tahiti.
The company takes pride in its innovative service programs that deliver on the promise, “Hawaii Starts Here.” Hawaiian has earned numerous awards in recent years, including the 2001 Zagat Survey's award for Best Overall U.S. Airline in the Premier category, and the 2001 Diamond Award for In-Flight Service from Onboard Services magazine. Hawaiian's service was rated 5th highest in a recent ranking of the Top 10 U.S. Airlines by Travel & Leisure magazine.
Additional information on Hawaiian Airlines, including previously issued company news releases, is available on the airline's Web site at www.HawaiianAir.com.