HONOLULU – Hawaiian Airlines is working quickly to provide flight relief for travelers who have been displaced by the shutdown of Island Air operations. Starting Nov. 11 through 17, Island Air guests holding a confirmed reservation to/from/via Honolulu, Oʻahu (HNL); Kahului, Maui (OGG); Kona, Hawai‘i Island (KOA); and Līhu‘e, Kaua‘i (LIH) can standby for Coach Class seating on Hawaiian’s regularly scheduled flights between the same origin and destination cities on the ticketed day of departure.
To qualify for standby travel, Island Air travelers must go to Hawaiian’s special customer service desk at the airport on the date of travel shown on their ticket to speak with a customer service agent and provide their Island Air paper or electronic ticket confirmation. Seats will be available on a first-come, first-served basis for flights on Hawaiian.
Hawaiian has increased its customer service staffing at airports state-wide, and volunteer employees from the airline’s Team Kōkua Concierge program will be stationed at affected airports statewide to assist travelers and customer service agents in anticipation of a spike in traveler needs.
For Island Air guests who require a confirmed travel itinerary, Hawaiian will be offering a special $71 one-way fare, inclusive of taxes and fees. This fare is available to Island Air customers holding tickets for flights between Nov. 11 and Nov. 17. The special fare applies for roundtrip tickets that include a return segment outside the seven-day window. Customers can book this discounted fare by visiting Hawaiian’s help desk at the airport or by calling the reservations department at 1-800-367-5320 and providing their Island Air ticket number.
Hawaiian Airlines guests who are booked to travel this week are encouraged to take advantage of Hawaiian's Web Check-In, airport kiosks, and drive-thru check-in at Honolulu International Airport to avoid potentially longer lines during this period.
More information can be found at https://www.hawaiianairlines.com/Island-Air-Accommodations.