Hawaiian Airlines Update 4 - 5:30 p.m. HST

Hawaiian Airlines Update 4 - 5:30 p.m. HST New Security Procedures Pass FAA Review

HONOLULU, September 12, 2001 -- Hawaiian Airlines' new security procedures have been reviewed by the Federal Aviation Administration (FAA) and found to be in compliance with the security guidelines issued by FAA this morning.

With heightened airport security measures in place, the processing of passengers is expected to require more time. Off-airport and curbside check-in are being discontinued and all passengers will be required to check-in at ticket counters. Also, boarding areas will be reserved for ticketed passengers only.

Once Hawaiian resumes service, the company recommends that customers plan on arriving at the terminal before their scheduled departure time for ticket and baggage check-in by at least three hours for transpacific flights, and 90 minutes for interisland flights.

Hawaiian is planning to resume flight operations as soon as possible after airports are reopened. The FAA has given no indication as to when commercial air service will be allowed to resume. In keeping with the latest information provided by the FAA and U.S. Department of Transportation, Hawaiian has canceled all flight operations for tomorrow September 13, 2001.

Customers wishing to change reservations are asked to call a special toll-free telephone number, 1-888-222-1699 (or, on Oahu, call 838-5444), for assistance rebooking their flights. Hawaiian is waiving change fees for all customers booked for travel now through September 25 who may want to reschedule their travel plans if they call the company's Reservations department anytime through September 25, 2001.

Also in accordance with government directives, Hawaiian is not accepting air cargo shipments until further notice.

Please continue to monitor news media outlets and this Web site for updated information about the status of airports and the resumption of commercial air service.