Online Hawaii Bookings Added to AmericaWest.com
HONOLULU, April 5, 2004 -- Hawaiian Airlines and America West Airlines are continuing to enhance their code share partnership for the benefit and convenience of travel between Hawaii and cities throughout North America.
The airlines jointly announced two new customer-based initiatives, introducing interline e-ticketing for seamless travel connections between the two carriers, and adding online bookings at americawest.com to the six Hawaii islands served by Hawaiian.
“Our code share partnership with America West gets better all the time. Together, we're making travel between Hawaii and North America more convenient for customers, expanding opportunities for great deals, and increasing frequent flyer benefits,” said Mark Dunkerley, Hawaiian's president and chief operating officer.
“These customer service enhancements are just the latest development in our mutually beneficial relationship with Hawaiian,” said Dion Flannery, vice president, scheduling, route planning and Internet distribution. “Ninety-six percent of our tickets are e-tickets, so we know our customers like the convenience and ease of booking online. We are pleased to be adding those options for our code share service to the Hawaiian Islands.”
Interline E-Ticketing Increases Customer Convenience
Hawaiian and America West have made travel between Hawaii and North America virtually “paper-free” with the introduction of interline e-ticketing for their mutual customers. Travelers now enjoy the convenience of purchasing single e-tickets for itineraries that include flights on both carriers.
Hawaiian and America West are issuing interline e-tickets through their respective reservation centers, at airport locations, ticket offices, and through travel agencies.
The interline e-ticketing covers flights on Hawaiian from anywhere in Hawaii to more than 60 cities in North America served by America West. Previously, e-ticketed customers were required to convert to a paper ticket when transferring between the two carriers.
americawest.com Adds Hawaii to Online Bookings
Customers of America West can book travel online and take advantage of special deals to anywhere Hawaiian flies in Hawaii through americawest.com. America West customers in the U.S., Canada, and eight locations in Mexico may book tickets to Hawaii at americawest.com. Previously, online bookings involving the two carriers were available only through Hawaiian's web site, HawaiianAir.com.
“America West generates a lot of online bookings, meaning Hawaii's visitor industry will reap the rewards of the increased ease and incentive to book trips to the islands,” said Dunkerley.
America West customers can also book flights to Hawaii by calling 1-800-2-FLY-AWA (1-800-235-9292), and 1-800-363-2592 for conventions and meetings.
In addition, customers of Hawaiian can book connecting flights on both carriers through HawaiianAir.com to more than 50 cities in the mainland U.S., four cities in Canada, and eight cities in Mexico.
Reservations can also be made by calling Hawaiian toll-free at 1-800-367-5320 from North America, or through any professional travel agent. Travelers booking from Mexico are required to use a U.S. credit card.
In Hawaii, reservations can be made from the Neighbor Islands by calling toll-free at 1-800-882-8811, or from Oahu at 838-1555.
Code Share Partners Since October 2002
Hawaiian and America West have been code sharing since October 2002, when Hawaiian launched daily, nonstop service between Honolulu and Phoenix, a major hub for America West. Hawaiian is the only carrier providing scheduled nonstop service between Hawaii and Phoenix.
Code sharing allows Hawaiian and America West to sell seats on each other's flights by attaching their two-letter booking code to flights listed in computer reservations systems.
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Business travelers recently surveyed byCondé Nast Traveler rated Hawaiian Airlines as having the best in-flight service and meals of any U.S. carrier. Hawaiian was recently ranked fourth best in the nation overall by Travel + Leisure.
Celebrating its 75th year of continuous service, Hawaiian Airlines is Hawaii's largest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the mainland U.S. Hawaiian offers nonstop service to Hawaii from more mainland U.S. gateways
than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee on May 16, 2003, Hawaiian Holdings has had no involvement in the management of Hawaiian Airlines and has had limited access to information concerning the airline.
Additional information on Hawaiian Airlines is available at www.HawaiianAir.com.