HONOLULU -- Starting today, Hawaiian Airlines and Delta Air Lines have made travel between the carriers “paperless” and eliminated standing in airport lines by introducing interline electronic ticketing for their mutual customers.
Customers of Hawaiian and Delta now enjoy the convenience of purchasing a single e-ticket for travel itineraries that include flights on both airlines. Previously, e-ticketed customers had to convert to a paper ticket – and stand in line – when transferring between the carriers.
Interline e-tickets are being issued by Hawaiian and Delta through their respective reservation centers, at airport locations and ticket offices, and are scheduled to be available at domestic travel agencies by June 7.
“Hawaiian Airlines is earning kudos with its superb customer service. This e-ticketing alliance is another example of that service – no standing in lines,” said Mark Dunkerley, Hawaiian's president and chief operating officer.
Dunkerley added that Hawaiian's interline e-ticketing with Delta is the latest in a series of high-tech initiatives the airline has introduced in the past year to enhance customer convenience and improve the airport experience – while becoming “paper-free.”
Presently, 80 percent of Hawaiian's customers are e-ticketed. Other key initiatives are:
- Web Check-In Hele On (Hurry Up) via HawaiianAir.com allowing customers to check in online for flights and print boarding passes up to 24 hours before departure.
- Self-Check-In Hele On machines at Hawaii's five largest airports to speed airport transits, check in up to six hours before departure, and change seats if necessary. Hawaiian is installing machines at its mainland U.S. cities starting this summer.
- Redesigned web site at HawaiianAir.com offering customers special online travel deals, increasing flexibility with reservations, and providing personalized booking and member discounts for HawaiianMiles, Hawaiian's frequent flyer program.
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Business travelers recently surveyed byCondé Nast Traveler rated Hawaiian Airlines as having the best in-flight service and meals of any U.S. carrier. Hawaiian was recently ranked fourth best in the nation overall by Travel + Leisure.
Celebrating its 75th year of continuous service, Hawaiian Airlines is Hawaii's largest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the mainland U.S. Hawaiian offers nonstop service to Hawaii from more mainland U.S. gateways
than any other airline. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands, as well as service to American Samoa and Tahiti.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee on May 16, 2003, Hawaiian Holdings has had no involvement in the management of Hawaiian Airlines and has had limited access to information concerning the airline. Additional information on Hawaiian Airlines is available at hawaiianair.com.
About Delta Air Lines
Delta Air Lines is proud to celebrate its 75th anniversary in 2004. Delta is the world's second largest airline in terms of passengers carried and the leading U.S. carrier across the Atlantic, offering daily flights to 497 destinations in 86 countries on Delta, Song, Delta Shuttle, the Delta Connection carriers and its worldwide partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. For more information, please visit delta.com.