HONOLULU – May 11, 2010 - Hawaiian Airlines continued its industry-leading service reliability in March, scoring the highest rankings in both on-time performance and fewest flight cancellations, according to the monthlyAir Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
Hawaiian’s dependability at keeping customers on schedule was evident by the fact that 90.2 percent of its flights arrived on time during March, while being nearly perfect with the reporting of only one flight cancellation out of 5,453 total flights. This marked the sixth consecutive month that Hawaiian has been the top-ranked carrier in both categories.
In addition, Hawaiian secured the industry’s second highest-ranking at taking care of customers’ luggage in March, with the filing of 1.65 mishandled baggage reports for every 1,000 passengers served. Hawaiian also finished second overall in the first quarter with 1.83 reports per 1,000 passengers.
The DOT also ranked Hawaiian second overall nationally in fewest oversales, or passengers denied boarding, for the first quarter producing a score of 0.14 percent for every 10,000 passengers carried (oversales results are reported quarterly).
Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 18 airlines, including eight carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr10.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2009 in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008 and 2009) as reported by the U.S.
Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline serving Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.