HONOLULU – March 07, 2011 - Hawaiian Airlines was the nation’s most reliable airline in January, scoring the industry’s top rankings in the areas of on-time performance and fewest flight cancellations, as reported today by the U.S. Department of Transportation (DOT) with its monthlyAir Travel Consumer Report.
The DOT reported that Hawaiian led all carriers with 91.2 percent of its flights arriving on time during January, exceeding the industry average by 14.9 percentage points. Hawaiian also led the industry in fewest cancelled flights, and was nearly perfect with only two cancellations out of 5,549 total flights.
Hawaiian ranked third in fewest consumer complaints for January, with DOT reporting three complaints compared to nearly 692,000 passengers served during the month.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 16 airlines and is available online at http://airconsumer.ost.dot.gov/reports/atcr11.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past seven years (2004-2010) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the
top domestic airline offering flights to Hawaii.
Now in its 82nd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights
between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.