HONOLULU – October 13, 2011 - The U.S. Department of Transportation (DOT) today issued itsAir Travel Consumer Report for the month of August, showing that Hawaiian Airlines scored the nation’s highest rankings for on-time performance and fewest flight cancellations.
The DOT reported that 94.8 percent of Hawaiian’s flights arrived as scheduled during August, earning Hawaii’s largest and longest-serving carrier the #1 ranking for on-time performance and also exceeding the industry average by 15.5 percentage points.
Complementing Hawaiian’s record of punctuality was its industry-leading score for fewest cancelled flights in August at 0.1 percent, representing only four cancellations out of 5,832 total flights.
Hawaiian also earned the industry’s second highest ranking for the handling of customers’ luggage during August, with 2.10 mishandled baggage reports filed for every 1,000 passengers carried.
In addition, Hawaiian finished third overall for fewest consumer complaints at 0.77 percent, with the DOT reporting only six complaints compared to almost 780,000 passengers carried in August.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The report covers 16 airlines and is available at http://airconsumer.ost.dot.gov/reports/atcr11.htm.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past seven years (2004-2010) as reported by the U.S. Department of Transportation. In addition, consumer surveys byCondé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii. Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the prestigious Airline Quality Rating (AQR) study for 2008 and 2009.
Now in its 82ndyear of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.