Hawaiian had 90.0 percent of its flights arrive on time in 2008, which placed it 9.5 percentage points ahead of the second-place finisher and was 14.0 percentage points better than the industry average. For December, Hawaiian led the industry with a 79.6 percent on-time rate. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Hawaiian was barely edged out of the top spot for fewest misplaced bags, breaking a streak of three years in which Hawaiian was the nation's best at delivering bags to its customers. Hawaiian finished second nationally in 2008 with an average 2.97 mishandled baggage reports for every 1,000 passengers. For December, Hawaiian finished second with 2.76 mishandled baggage reports.
Hawaiian ranked second nationally in 2008 for fewest oversales at 0.07 percent for every 10,000 passengers, and also finished second in the fourth quarter at 0.04 percent.
Hawaiian is the largest provider of transpacific air service to
The DOT report covers 19 airlines, including nine carriers providing service to
Hawaiian has led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and also been an industry leader in fewest misplaced bags during that same period (#2 in 2008, #1 from 2005-2007) as reported by the
Now in its 80th year of continuous service in
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