HONOLULU – Hawaiian Airlines led the U.S. airline industry in service quality during July, one of its busiest months of the year, ranking #1 nationally in on-time performance, fewest cancelled flights, and best baggage handling, according to the U.S. Department of Transportation’s (DOT)Air Travel Consumer Report, issued today.
Hawaiian was the nation’s most punctual airline in July with 94.7 percent of its flights arriving as scheduled, which topped the industry average by 18.0 percentage points.
Moreover, Hawaiian complemented its on-time reliability with the industry’s #1 ranking and a near-perfect score for fewest cancelled flights during the month, reporting only two cancellations out of 6,392 total flights.
Hawaiian also earned the industry’s best score at taking care of customers’ luggage in July, recording an industry-low 1.69 mishandled baggage reports for every 1,000 passengers served.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 18 airlines, including eight carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr10.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2009 in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008 and 2009) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, Tahiti, and, in the coming months, Japan and South Korea. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.