HONOLULU – December 08, 2009 - Hawaiian Airlines recorded the airline industry’s top scores for on-time performance and fewest cancelled flights during October, as reported today by the U.S. Department of Transportation (DOT) with its monthly Air Travel Consumer Report.
Hawaiian led all carriers in punctuality during October with 93.4 percent of its flights arriving as scheduled, while achieving a nearly perfect record in fewest cancelled flights with only three cancellations out of 6,076 total flights in the month.
In addition, Hawaiian earned the industry’s second-highest score for baggage handling in October, reporting 1.86 mishandled baggage reports for every 1,000 passengers served.
Hawaiian also ranked fourth in the category of consumer complaints during October, with only three complaints being recorded by the DOT out of more than 700,000 passengers served.
Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.