HONOLULU – Apr. 9, 2009 - Hawaiian Airlines had the nation’s best record for on-time performance and fewest flight cancellations in February, according to the monthly Air Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
Hawaiian led the industry in punctuality with 91.2 percent of its flights arriving as scheduled during February. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
The reliability of Hawaiian’s service was also reflected in its #1 ranking for fewest flight cancellations during the month. Of Hawaiian’s 5,658 total flights in February, only eight were cancelled for an industry-low score of 0.1 percent.
In the category of baggage handling, Hawaiian ranked second nationally in February with 2.13 mishandled baggage reports for every 1,000 passengers served.
On April 6, Hawaiian was named the nation’s top-rated airline for overall service quality in 2008 in the 19th annual Airline Quality Rating study, the most comprehensive report of airline performance and quality in the U.S.
Hawaiian is the largest provider of transpacific air service to Hawaii from the Western U.S., and is also the leading carrier for interisland service within Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii. The report is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 80th year of continuous service in Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.