HONOLULU – Aug. 10, 2010 - Hawaiian Airlines led the nation in June as the best on-time airline with 93.6 percent of its flights arriving on schedule, exceeding the industry average by 17.2 percentage points.
The U.S. Department of Transportation (DOT) today released itsAir Travel Consumer Report for the month of June and first two quarters of 2010 showing that Hawaiian was continuing to lead the nation’s carriers in overall performance and quality of service to travelers.
Hawaiian ranked second for the lowest rate of flight cancellations during June at 0.1 percent, representing only seven cancellations out of 5,864 total flights.
In addition, the DOT report showed that Hawaiian scored the industry’s second highest ranking for fewest misplaced bags for June at 1.83 mishandled baggage reports for every 1,000 passengers, and for the first two quarters at 1.79 mishandled baggage reports per 1,000 passengers.
Hawaiian also ranked second in the industry for fewest oversales, or passengers denied boarding, for the second quarter at 0.03 percent for every 10,000 passengers, as well as through the first two quarters at 0.08 percent per 10,000 passengers (DOT reports oversales quarterly).
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 18 airlines, including eight carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr10.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2009 in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008 and 2009) as reported by the U.S.
Department of Transportation. Consumer surveys byCondé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, Tahiti, and, in the coming months, Japan and South Korea. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.