HONOLULU – Jul. 9, 2009 - Hawaiian Airlines recorded the nation’s best on-time performance in May with 90.3 percent of its flights arriving as scheduled, according to the monthly Air Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
The DOT report also showed that Hawaiian earned the industry’s second highest ranking for
taking care of customers’ luggage during May, with 1.77 mishandled baggage reports filed for every 1,000
In addition, Hawaiian ranked fourth nationally in fewest flight cancellations at 0.3 percent during
May, with only 16 cancellations out of 6,122 total flights.
Hawaiian is the largest provider of transpacific air service to Hawaii from the Western U.S., as
well as the leading carrier for interisland service within Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is
available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the
19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance
for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags
during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of
Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked
Hawaiian as the top domestic airline serving Hawaii.
Hawaiian will mark 80 years of continuous service for Hawaii on November 11, 2009. Hawaiian is
the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to
Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to
Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines,
Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional
information is available at HawaiianAirlines.com.
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