HONOLULU – Aug. 6, 2007 - For the second straight month, Hawaiian Airlines led the nation's carriers in on-time performance, best baggage handling and fewest flight cancellations, as reported in the U.S. Department of Transportation's (DOT) Air Travel Consumer Report for June (see chart).
“Our employees consistently provide a level of customer service that no other airline comes close to matching,” said Mark Dunkerley, Hawaiian's president and CEO. “They have made Hawaiian the nation's most reliable airline.”
Hawaiian was the nation's best on-time airline in June with 92.9 percent of its flights arriving as scheduled, surpassing the industry average by a margin of 24.8 percentage points.
Impressively, June was the 41st month out of the past 44 that Hawaiian has been the nation's most punctual carrier, including a record 36 straight months from November 2003 to October 2006. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Hawaiian also had the nation's highest rankings for both baggage handling and fewest cancelled flights, the third consecutive month it has topped the DOT report in both categories.
Hawaii's biggest and longest-serving airline recorded an industry-low 3.48 mishandled baggage reports for every 1,000 passengers in June. Hawaiian also had the nation's best score year-to-date, with 3.35 mishandled baggage reports for every 1,000 passengers through the first six months of the year.
Hawaiian's service reliability in June was complemented by the nation's top score for fewest cancelled flights, with only 10 cancellations out of 4,808 total flights, or 0.2 percent.
In the category of oversales – which are reported quarterly – Hawaiian ranked second nationally for fewest passengers denied boarding, with a score of 0.07 percent for every 10,000 passengers served in the second quarter.
The DOT report covers 20 airlines, including 10 carriers providing service for Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr07.htm.
About Hawaiian Airlines
The nation's top-ranked airline for service in the 2007 Airline Quality Ratings, Hawaiian also led all U.S. carriers in on-time performance for 2004, 2005 and 2006 (including a record 36 consecutive months from November 2003 to October 2006,) and in fewest misplaced bags for 2005 and 2006, as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure, and Zagat all rank Hawaiian as the top domestic airline serving Hawaii.
Now in its 78th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, as well as the second largest provider of passenger air service between the U.S. mainland and Hawaii. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX: HA). Additional information is available at HawaiianAirlines.com.