HONOLULU – Nov. 09, 2009 - Hawaiian Airlines led the airline industry in on-time performance for the month of September with 94.1 percent of its flights arriving as scheduled, according to the Air Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
Hawaiian also tied the industry’s best record for fewest cancelled flights and fewest oversales in the monthly report, with just eight cancellations out of 5,904 total flights in September and a perfect score of zero involuntary denied boardings out of more than 2.2 million passengers served for the whole third quarter of 2009 (oversales reported quarterly).
Hawaiian ranked third-highest in baggage handling during September, reporting 1.90 mishandled baggage reports for every 1,000 passengers served. Through three quarters, Hawaiian ranked second overall at 1.95 mishandled baggage reports per 1,000 passengers.
Hawaiian ranked third in the category of consumer complaints in September, with the DOT recording two complaints out of more than 680,000 passengers served.
Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service within the islands of Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at "http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé
Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Hawaiian will mark 80 years of continuous service for Hawaii on November 11, 2009. Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.