HONOLULU – October 12, 2012 - Hawaiian Airlines was the nation’s most reliable carrier at keeping its customers on schedule during the busy travel month of August, ranking first in both on-time performance and fewest flight cancellations, as reported today by the U.S. Department of Transportation (DOT).
The DOT’s Air Travel Consumer Report showed that Hawaiian’s flights arrived on time at a rate of 92.8 percent in August to earn the #1 ranking among the nation’s 15 largest airlines. Hawaiian’s on-time percentage was 13.7 percentage points better than the industry average.
Hawaiian was also nearly perfect in earning the airline industry’s best score for fewest canceled flights in August, recording just two cancellations out of 6,628 total flights.
In the category of fewest consumer complaints, Hawaiian ranked third with a rate of 0.46 complaints for every 100,000 passengers, as the DOT reported only four complaints compared to the more than 877,000 passengers that the airline carried in August.
Hawaiian provides daily nonstop service to Hawai‘i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights.
Hawai‘i’s largest and longest-serving carrier is also the leading provider of air service between the islands of Hawai‘i.
The DOT’s Air Travel Consumer Report is available at http://www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past eight years (2004-2011) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 83rd year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. New nonstop service will begin between Honolulu and Sapporo, Japan (October 30, 2012), Brisbane, Australia (November 27, 2012), and Auckland, New Zealand (March 13, 2013). Hawaiian also provides approximately 170 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).
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