HONOLULU – September 12, 2011 - Hawaiian Airlines was the nation’s most reliable airline in July, ranking #1 in on-time performance and fewest cancellations, and second overall in fewest misplaced bags and fewest consumer complaints, as reported today by the U.S. Department of Transportation (DOT) with its monthlyAir Travel Consumer Report.
Hawaiian finished July as the nation’s top-ranked airline for punctuality, as 95.1 percent of its flights arrived on time, exceeding the industry average by 17.3 percentage points. In addition, Hawaiian was nearly perfect in leading the industry in fewest cancelled flights during the month, recording only two cancellations out of 5,976 total flights.
Hawaiian scored the industry’s second-highest ranking for baggage handling in July, reporting 2.33 mishandled baggage reports for every 1,000 passengers carried. Hawaiian also ranked second overall for fewest consumer complaints at 0.50 percent, with the DOT reporting only four complaints compared to nearly 800,000 passengers served in July.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The report covers 16 airlines and is available at http://airconsumer.ost.dot.gov/reports/atcr11.htm.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past seven years (2004-2010) as reported by the U.S. Department of Transportation. In addition, consumer surveys byCondé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii. Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the prestigious Airline Quality Rating
(AQR) study for 2008 and 2009.
Now in its 82nd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to South Korea, Japan, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.