HONOLULU – Aug. 4, 2009 - Hawaiian Airlines enjoyed another outstanding month in air service during June, earning the nation’s #1 ranking for punctuality with 93.3 percent of its flights arriving on schedule, as reported by the U.S. Department of Transportation’s (DOT) monthly Air Travel Consumer Report.
Hawaiian’s on-time performance for the month was 17.2 percentage points better than the industry average of 76.1 percent.
Hawaiian ranked second overall nationally in the handling of customers’ luggage during June, with 1.92 mishandled baggage reports filed for every 1,000 passengers.
Additionally, Hawaiian had the industry’s third best score for fewest flight cancellations during the month at 0.4 percent, with 26 cancellations out of 6,133 total flights.
Hawaiian also reported the industry’s top ranking in the category of passengers denied boarding, which are reported quarterly, with only a single involuntary denied boarding out of more than 2 million customers served during the second quarter.
Hawaiian is the largest provider of transpacific air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service within Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Hawaiian will mark 80 years of continuous service for Hawaii on November 11, 2009. Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.