Nation's Top Airline for Punctuality, Fewest Cancellations and Best Baggage Handling
HONOLULU – May 4, 2006 - For the first quarter of 2006, Hawaiian Airlines maintained its leadership of the industry's service performance rankings based on year-to-date statistics issued by the U.S. Department of Transportation (DOT) with its March Air Travel Consumer Report.
Hawaiian ranked #1 among all carriers nationally for on-time performance, fewest flight cancellations and best baggage handling, and finished second overall in fewest oversales in the first quarter (see chart below). Hawaii's hometown airline also led the nation's carriers in the same three key service categories for all of 2005.
Hawaiian led carriers nationwide in on-time performance with 93.7 percent of its flights arriving as scheduled from January through March, which was 16.9 percentage points better than the industry average of 76.8 percent. In addition, March marked the 29th consecutive month that Hawaiian has been the nation's #1 airline for punctuality. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Hawaii's largest and longest-serving airline also had the nation's best score for fewest cancelled flights in the first quarter, with only 19 cancellations out of 12,029 total flights.
Along with being America's top airline at keeping customers on schedule, Hawaiian finished #1 in baggage handling averaging an industry-low 3.33 mishandled baggage reports for every 1,000 passengers during the first quarter.
Hawaiian also ranked as the nation's second-best carrier for fewest oversales in the first quarter, with only 14 involuntary denied boardings out of 1,460,757 passengers carried.
Additionally, even though DOT received a total of only 10 complaints about Hawaiian during the first three months, the airline ranked seventh overall in consumer complaints.
The DOT report covers 19 airlines, including eight carriers currently providing service to Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr06.htm.
About Hawaiian Airlines
Hawaiian was the nation's number one carrier for on-time service, fewest flight cancellations and best baggage service reliability in 2005, according to reports by the U.S. Department of Transportation. Consumer travel surveys conducted by Condé Nast Traveler, Travel + Leisure, and Zagat all rank Hawaiian as the top domestic airline serving Hawaii.
Now in its 77th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Additional information is available at HawaiianAirlines.com.