The new program was inspired by customer feedback, solicited by Hawaiian to further align its service with the things that customers value most in onboard service and amenities.
"We take pride in offering the best airline service to and throughout the Hawaiian Islands, but we believe in continual improvement and we're confident our guests will like what they see," commented
Complimentary Meals, Wine and a New Signature Cocktail
With its new inflight hospitality program, Hawaiian is restoring a little elegance to onboard dining.
"We're bringing back the 'good old days of flying' by making inflight dining a pleasant part of the travel experience, while showcasing the products and promoting the ambiance that makes Hawai'i so special," said
Hawaiian is continuing to offer complimentary full meals* at mealtimes to all customers on its
For example, Hawaiian's new breakfast menu for morning departures features Hawaiian Sweetbread with Cream Cheese and Guava Jelly, Tanioka's Dried Mango, Papaya and Pineapple slices and a Macadamia Nut cookie. The new lunch menu for afternoon departures features entrees of Ginger Chili or Teriyaki Chicken with Steamed Rice and Savory Vegetables and dessert of Mango Cake or
Also new to Hawaiian's meal service in the Main Cabin is a complimentary glass of red or white wine with lunch or dinner. Hawaiian's wines are personally selected by Hawai'i Master Sommelier Chuck Furuya.
Another new feature of Hawaiian's complimentary service is the offering of a new signature tropical cocktail featuring Koloa Rum from
New Premium Island Meals
In addition to its complimentary meals, Hawaiian's premium meals for purchase in the Main Cabin now feature delicious new selections designed by Chef Chai that reflect the diversity of cultures and flavors that now characterize local cuisine in Hawai'i.
The complete meals feature mouth-watering entrees like a Kalua Pork Sandwich, Island-Style Chicken, Prawns with Cold Noodles, and Chinese Chicken Salad, and are complemented with Maui Style Potato Chips and Hawaiian Spring bottled water. Guests can also enjoy a complimentary glass of wine with their premium selection.
Pau Hana Snack Bar
Also new to its onboard service, the Pau Hana Snack Bar is an extension of Hawaiian's friendly galley service, where guests stop by to have drinks refilled, purchase island-style snacks like spam musubi or ramen noodles. Also available for purchase at the Pau Hana Snack Bar are fresh flower lei on flights to
"The spirit of pau hana (translation: finish work) – of leaving work to go play, or leaving work to go home – is one of transformation," said Miyasato. "Our new '
A highlight of Hawaiian's new service is the showcasing of Hawai'i products in its premium meal and snack offerings. Products like Primo Popcorn's
New Service Enhancements
Hawaiian has also introduced the "Ho'okipa Desk" in departure lounges, where guests can pre-order inflight amenities such as premium meals, snacks or entertainment systems before they board their flight, get tips on what to do at their destination or learn more about their inflight experience.
Onboard, Hawaiian has also redesigned the orchestration of its inflight service to allow for more interaction between flight attendants and guests. In addition, flight attendants are now assigned to certain rows, allowing them to focus on fewer guests than before and have more time to talk story and serve each guest in a manner more befitting the Hawaiian tradition of hospitality.
"This is where '
*Hawaiian remains the only US carrier serving Hawai'i that offers complimentary meals in all cabins.
Hawaiian has led all U.S. carriers in on-time performance for each of the past eight years (2004-2011) as reported by the
Now in its 83rd year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai'i from more U.S. gateway cities (11) than any other airline, along with service from
Keoni Wagner, +1-808-838-6778, Keoni.Wagner@HawaiianAir.com