HONOLULU – Mar. 11, 2009 - Hawaiian Airlines scored the nation’s highest marks in January’s Air Travel Consumer Report, issued today by the U.S. Department of Transportation (DOT), ranking as the #1 carrier for on-time performance, fewest flight cancellations, and fewest misplaced bags.
Hawaiian led all airlines with 90.8 percent of its flights arriving on schedule during January, exceeding the industry average of 77.0 percent by 13.8 percentage points. Hawaiian has been the nation’s #1 carrier in punctuality for five consecutive years, from 2004-2008. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Complementing Hawaiian’s on-time excellence in January was its standing as the nation’s top carrier for fewest flight cancellations. Only 30 of Hawaiian’s 6,273 total flights, for an industry-best score of 0.5 percent, were cancelled during the month.
Hawaiian also ranked #1 nationally in January at taking care of customers’ luggage, reporting an industry-low 2.01 mishandled baggage reports for every 1,000 passengers served.
Hawaiian is the largest provider of transpacific air service to Hawaii from the Western U.S., and is also the leading carrier for interisland service within Hawaii. The DOT report covers 19 airlines, including nine carriers providing service to Hawaii.
The report is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has also been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 80th year of continuous service in Hawaii, Hawaiian is the state’s biggest and longest serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.