HONOLULU – January 12, 2011 - Hawaiian Airlines earned the airline industry’s number one rankings in the categories of on-time performance and fewest consumer complaints in November, according to the monthlyAir Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
Hawaiian had 93.1 percent of its flights arrive on schedule in November to lead all carriers nationwide. Additionally, Hawaiian recorded the industry’s best score for fewest consumer complaints, with DOT reporting only one complaint compared to nearly 677,000 passengers served in the month.
Hawaiian ranked third nationally in the category of fewest cancelled flights in November despite recording only five cancellations out of 5,328 total flights, or approximately 0.1 percent.
Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 18 airlines, including eight carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr11.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2009 in the 20th annual Airline Quality Rating study, having earned that distinction in three of the past four years. Hawaiian has also led all U.S. carriers in on-time performance for each of the past six years (2004-2009) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii.
Now in its 82nd year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to Japan, the Philippines, Australia, American Samoa, Tahiti, and, starting January 12, 2011, South Korea. Hawaiian also provides more than 150 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com.