HONOLULU – September 17, 2012 - The U.S. Department of Transportation (DOT) today issued its Air Travel Consumer Report for July showing that Hawaiian Airlines scored the airline industry’s top rankings for on-time performance and fewest complaints during one of the busiest travel months of the year.
Hawaiian’s flights arrived on time throughout July at a rate of 89.6 percent, exceeding the industry average by 13.6 percentage points, to earn the #1 ranking in the DOT report.
Hawaiian also earned the industry’s best score for July in the category of consumer complaints with a rate of 0.23 complaints for every 100,000 passengers. The DOT recorded only two complaints about Hawaiian compared to the nearly 884,000 passengers the airline carried for the month.
In addition, Hawaiian ranked second in the category of fewest canceled flights during July, with 12 cancellations out of 6,769 total flights for a rate of 0.2 percent.
Hawaiian provides daily nonstop service to Hawai‘i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, making it the only carrier to offer wide-body, twin-aisle aircraft for all transpacific flights.
Hawai‘i’s largest and longest-serving carrier is also the leading provider of air service between the islands of Hawai‘i.
The DOT’s monthly Air Travel Consumer Report covers the 15 largest airlines in the nation and is available at http://airconsumer.ost.dot.gov/reports/atcr12.htm.
About Hawaiian Airlines
Hawaiian has led all U.S. carriers in on-time performance for each of the past eight years (2004-2011) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian the highest of all domestic airlines serving Hawai‘i.
Now in its 83rd year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. New nonstop service will begin between Honolulu and Sapporo, Japan (October 30, 2012), Brisbane, Australia (November 27, 2012), and Auckland, New Zealand (March 13, 2013). Hawaiian also provides approximately 170 daily jet flights between the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).
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