Hawaiian’s 95.5% On-Time Performance Led Airline Industry in September

HONOLULU – November 17, 2011 - Hawaiian Airlines earned the airline industry’s #1 ranking for on-time performance in September with 95.5% of its flights arriving as scheduled during the month, as reported today by the U.S. Department of Transportation’s (DOT)

Air Travel Consumer Report.


The DOT report also showed that Hawaiian earned the industry’s best score for fewest cancelled flights in September with only three cancellations out of 5,368 total flights, or less than 0.1 percent. In the category of passengers denied boarding, or oversales (reported quarterly), Hawaiian had the industry’s second-lowest rate, with three involuntary denied boardings out of nearly 2.3 million passengers carried during the third quarter for a rate of 0.01 per 10,000 passengers, and 37 cases compared to 6.5

million passengers carried through the first three quarters of the year for a rate of 0.06 per 10,000 passengers.


Year-to-date through September, Hawaiian ranked third overall in fewest consumer complaints at 0.72 percent, with the DOT reporting 47 complaints, an average of five per month, while flying more than 6.5 million passengers total in the first nine months.


For September, the DOT reported five complaints versus more than 690,000 passengers carried, or 0.72 percent, ranking Hawaiian fifth.


Hawaiian Airlines is the largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.


The report covers 16 airlines and is available at http://airconsumer.ost.dot.gov/reports/atcr11.htm.



About Hawaiian Airlines


Hawaiian has led all U.S. carriers in on-time performance for each of the past seven years (2004-2010) as reported by the U.S. Department of Transportation. In addition, consumer surveys by

Condé Nast Traveler, Travel + Leisure, and Zagat have all ranked Hawaiian the top domestic airline offering flights to Hawaii. Hawaiian was also the nation’s highest-ranked carrier for service quality and performance in the prestigious Airline Quality Rating (AQR) study for 2008 and 2009.


Now in its 82nd year of continuous service in Hawaii, Hawaiian is the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to Japan, South Korea, the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights

between the Hawaiian Islands.


Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at www.HawaiianAirlines.com. Follow updates on Twitter about Hawaiian (@HawaiianAir) and its special fare offers (@HawaiianFares), and become a fan on its Facebook page (Hawaiian Airlines).