HONOLULU – Nov. 7, 2008 - Hawaiian Airlines was ranked as the airline industry’s #1 carrier for on-time performance and fewest flight cancellations in September, as reported today by the U.S. Department of Transportation’s (DOT) monthly Air Travel Consumer Report.
Hawaiian had 95.1 percent of its flights arrive on schedule during September, placing Hawaii’s largest and longest-serving airline tops among all carriers nationwide. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Along with keeping customers on time, Hawaiian also had the nation’s best record in September for fewest cancelled flights at 0.2 percent, representing 11 cancellations out of 4,892 total flights.
Hawaiian ranked third among all carriers for fewest misplaced bags during September, reporting 2.36 mishandled baggage reports for every 1,000 passengers. Year-to-date through the first nine months, Hawaiian was tied for first overall at 3.11 mishandled baggage reports for every 1,000 passengers.
Oversales, or passengers denied boarding, is reported quarterly and Hawaiian ranked second nationally both in the third quarter at 0.05 percent for every 10,000 passengers, as well as second overall year-to-date through the first three quarters at 0.08 percent.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii. The report is available online at http://airconsumer.ost.dot.gov/reports/atcr08.htm.
About Hawaiian Airlines
The nation’s top-ranked airline for service in the 2007 Airline Quality Ratings, Hawaiian has led all U.S. carriers in on-time performance for each of the past four straight years (2004-2007) and in fewest misplaced bags for the past three years (2005-2007) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 79th year of continuous service in Hawaii, Hawaiian is the state’s biggest and longestserving airline, as well as the second largest provider of passenger air service between the U.S. mainland and Hawaii. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides approximately 150 daily jet flights among the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.