HONOLULU – January 07, 2010 - Hawaiian Airlines ranked as the nation’s most reliable carrier in November finishing first in both on-time performance and fewest flight cancellations, according to the monthlyAir Travel Consumer Report issued today by the U.S. Department of Transportation (DOT).
Hawaiian led the industry in on-time performance with 93.3 percent of its flights arriving as scheduled in November, while earning the top score for fewest cancelled flights at 0.1 percent, or only five cancellations out of 5,661 total flights during the month.
Hawaiian also recorded the second-highest ranking among all carriers for baggage handling in November, reporting 1.69 mishandled baggage reports for every 1,000 passengers served.
Hawaiian is the nation’s largest provider of air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service between the islands of Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr10.htm.
About Hawaiian Airlines
Hawaiian is the nation’s highest-ranked carrier for service quality and performance in 2008 in the 19th annual Airline Quality Rating study. Hawaiian has also led all U.S. carriers in on-time performance for each of the past five years (2004-2008) and has been an industry leader in fewest misplaced bags during that same period (#1 from 2005-2007, #2 in 2008) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and Zagat have all ranked Hawaiian as the top domestic airline serving Hawaii.
Now in its 81st year of continuous service for Hawaii, Hawaiian is the state’s biggest and longest-serving airline, as well as the largest provider of passenger air service to Hawaii from the state’s primary visitor markets on the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities (10) than any other airline, as well as service to the Philippines, Australia, American Samoa, and Tahiti. Hawaiian also provides more than 160 daily jet flights within the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com.