Kona Station “Best-of-the-Best” for Hawaiian Airlines

Employees Earn Inaugural “Station Cup” Service Excellence Award

HONOLULU -- Hawaiian Airlines is recognized as one of America's top airlines for its quality of service. It is the nation's number one on-time carrier and rated as the fifth best airline nationally – and the top airline serving Hawaii – by readers of Travel + Leisure magazine.

Now Hawaiian is highlighting one of its secrets for success: its station personnel.

Hawaiian just completed the first-ever on-site quarterly audit of its 13 stations – from Hilo to Seattle. Based on that audit, Hawaiian awarded the newly created “Station Cup” Service Excellence Award for the second quarter to its employees at Kona International Airport.

Blaine Miyasato, Hawaiian's vice president of customer service, said, “Our Kona station employees are bursting with pride about earning the Station Cup. Everyone at Hawaiian works hard and does a great job at delivering world-class service for our customers, but it's especially rewarding to see how this success measures up.”

Mark Dunkerley, Hawaiian's president and chief operating officer, Miyasato, and other company officers recently presented Kona's 71 employees with the Station Cup perpetual trophy, which will remain at Kona Airport until the third quarter winner is announced.

In addition, banners recognizing the achievement are prominently displayed at Hawaiian's check-in ticket counter and departure gates in Kona.

“Our employees always give 110 percent for our customers and want to provide them with the best possible travel experience,” said Byron Ito, Hawaiian's station manager in Kona. “Winning the Station Cup was a tremendous accomplishment for the entire Kona team and hats off to all of our employees for making it happen.”

Hawaiian's five stations in Hawaii and eight stations on the U.S. mainland participate in the quarterly competition, which assesses quality of customer service and job performance. Each station is evaluated and scored on a variety of issues, including on-time performance, baggage handling, customer wait time, effective use of budget, and a “white glove” on-site inspection of customer service conducted by an independent team of Hawaiian employees.

About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Business travelers recently surveyed by Condé Nast Traveler rated Hawaiian Airlines as having the best in-flight service and meals of any U.S. carrier. In addition, Hawaiian is ranked as the nation's fifth best airline overall by Travel + Leisure, ahead of every other carrier flying to Hawaii.

Celebrating its 75th year of continuous service, Hawaiian Airlines is Hawaii's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the mainland U.S. Hawaiian offers nonstop service to Hawaii from more mainland U.S. gateways than any other airline. Hawaiian also provides approximately 117 daily jet flights among the Hawaiian Islands, as well as service to Australia, American Samoa and Tahiti.

Hawaiian Airlines, Inc., is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Since the appointment of a bankruptcy trustee in May 2003, Hawaiian Holdings has had no involvement in the management of Hawaiian Airlines and has had limited access to information concerning the airline. Additional information is available at www.HawaiianAir.com.