Hawaiian led all carriers nationwide in on-time performance with 95.2 percent of its flights arriving as scheduled in November, surpassing the industry average of 80.0 percent by 15.2 percentage points. (To meet DOT standards, a flight must arrive within 15 minutes of schedule to be considered on time.)
Hawaii's biggest and longest-serving carrier has been America's most punctual airline for every month since November 2003, when Hawaiian began voluntarily reporting its service performance statistics to the DOT.
Hawaiian also ranked as the nation's second-best airline for handling customers' luggage, with only 2.62 mishandled baggage reports for every 1,000 passengers. In addition, Hawaiian had the fourth-best score for fewest cancelled flights at 0.2 percent, recording only nine cancellations out of 3,898 total flights.
Hawaiian finished tenth for consumer complaints, even though DOT received only three complaints from the more than 488,000 passengers carried by Hawaiian during November.
The DOT report covers 20 airlines, including seven carriers providing service to Hawaii. The full report is available online at http://airconsumer.ost.dot.gov/reports/atcr06.htm.
About Hawaiian Airlines
Hawaiian Airlines, the nation's number one on-time carrier, is recognized as one of the best airlines in America. Consumer travel surveys conducted by Condé Nast Traveler, Travel + Leisure, and Zagat all rank Hawaiian as the top domestic airline serving Hawaii.
Now in its 77th year of continuous service in Hawaii, Hawaiian is the state's biggest and longest-serving airline, and the second largest provider of passenger air service between Hawaii and the U.S. mainland. Hawaiian offers nonstop service to Hawaii from more U.S. gateway cities than any other airline (nine), as well as service to Australia, American Samoa and Tahiti. Hawaiian also provides approximately 100 daily jet flights among the Hawaiian Islands.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (AMEX and PCX: HA). Additional information is available online at HawaiianAirlines.com.